Shipping Policy
Overview
Orders placed before 12PM EST (Mon-Fri) will ship the same day, not including handcrafted, handmade, or custom items. Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you selected upon checkout. For carts with products from multiple vendors, the cheapest combined shipping methods will automatically be selected at checkout. Orders are processed during weekdays only, 5 days a week, excluding holidays.
Orders with invalid addresses or issues capturing the payment with require additional processing time.
Made-to-order, handmade, handcrafted, or custom items require an additional crafting period before shipping, the crafting period for all items will be mentioned on the product page as well as your cart page.
Once you place your order, our vendor partners will ensure the quality of your gear is top notch and will pack your order to be shipped from their respective warehouse. Items are shipped from their respective vendor locations, trendzfair does not warehouse or ship any items directly. Once shipped, you will receive an email with your tracking information for each item, excluding international products.
Some items are shipping from international brands (Example: FunkOn), in which case there will be no tracking number provided. This will be illustrated on the respective product page for these items.
U.S. DOMESTIC ORDERS
|
Shipping Method |
Cost |
Estimated Delivery Time |
|---|---|---|
|
Standard |
Free |
2 - 7 Business Days Depending on Vendor |
| Overnight | Varies | 1-2 Business Days, Only Available For Certain Vendors |
IMPORTANT NOTES
- We only ship within 48 states of America, excluding Hawaii and Alaska. If you have any issues at checkout with these 48 states, please reach out to our support team via email immediately.
(Contact: support@trendzfair.com)
- Response times for support related messages are between 12 and 24 hours.
Note: Response times may be delayed to 36 hours during holidays or other busy seasons. We do not respond the day of holidays, this includes Christmas, New Years, and other government holidays.
- Orders may ship in separate packages, especially if you are ordering products from different vendors.
- At checkout, when you have multiple products added to your cart from different vendors the shipping price will default to the cheapest combined shipping option for all products. In most cases, this will just display 'Free' on the shipping section. Additionally, your cart will inform you of the delivery times for each product, with free standard shipping. If you would like to choose a specific shipping method for each product, you will need to create seperate orders for each item that are from the same vendor.
Note from CEO:
"We understand this shipping process if not ideal when choosing many products from multiple vendors.
Please know our team is working hard to find a customized solution.
We have made it this way for the time being to accurately show each vendors specific shipping methods and rules at checkout, on an item-by-item basis - but we aim to provide a streamlined experience for multi-product carts as well.
Please bear with this experience as we build upon our platform.
Thank you dearly for your time, attention, and business <3"